TheRain1981 said on January 16, 2004 06:58:

I’ve been trying to access my e-mail acount through roxette.org the past day and a half or so and the site doesn’t exist. Is it down temporarily? :/ If someone has a minute, please do explain. Thanks.

-Jason

TheRain1981 said on January 17, 2004 06:20:

That link doesn’t work either. :( I just want to access my e-mail account. Can anybody help?

SecondFabian said on January 17, 2004 12:33:

Anybody knows how it will be on again. This is insane. I need the roxette mail for many things.
Why wasn’t there a notice?

TheRain1981 said on January 18, 2004 01:29:

I think we all understand that, Judith. It’s a free service provided by fans. It’s very cool of them to offer such a service. But hey, if I would have known they were going to just shut it down without notification, I would have never signed up in the first place. Why bother?

Does anyone know of a contact address so I can find out if it will ever be back?

By the way, Spooky, my new e-mail address is [email protected]

Alexandre said on January 18, 2004 04:00:

I have the same problem... I sell a CD and my friend brought me... but his email is on my rox.org account...

Fantastic! 4 days...

Jud (moderator) said on January 18, 2004 15:18:

the mail service is hosted somewhere else, not in caltech.

Anyway, Dan has always warned if he is doing any change in rox.org, so if he hasn’t it must be for some reason. It’s funny to see how everybody reacts now that the email is down and nobody or hardly nobody reacted when he asked all of us to help him pay for the hosting fees when he had problems about a year ago.. ;)

Edit: it is a forwarding problem and Dan is working on it.

Sparvogamarie said on January 19, 2004 07:38:

There are plenty of free email services so nobody is *obligated* to pay for their mail...just because it’s free doesn’t mean we should jump for joy when it’s not working.

The point is, it causes serious problems if you can’t get your mail. A lot of people use their email for important things such as Ebay, ordering/selling stuff and it can really screw things up especially when it’s down for this long.

If this happened with Hotmail we’d all complain to them too, so nobody is picking on Dan and I’m sure he’s working on a solution, but try to have some understanding for the people who are affected by this problem instead of telling them to be grateful. Of course we appreciate rox.org or we wouldn’t use it, but WE NEED OUR MAIL!!!!

steven said on January 19, 2004 12:21:

It would have taken a few moments to put a message somewhere informing of the downtime (here on TDR for example).

I disagree with the sentiment that just because it’s a free service that the provider cannot be held accountable.

Jud (moderator) said on January 19, 2004 19:57:

it’s working now :) NOTE: If it doesn’t work for you you will have to wait for the DNS to propagate! This can take from 1 hr to 72 hrs...

Sure it could have been announced and as I said, Dan has always told us when there’s sth going on with rox.org, but did you think that maybe Dan wasn’t aware of the problems until we told him? It looks like the company that does the forwardings changed some (DNS) settings in his account, so unless he checks rox.org everyday, he can’t see that there’s sth wrong with it. Besides, it was weekend and well, it could be that he was just not in front of the PC?

@2ndFerdan: About the contribution: Dan has his own server for all the websites and it was plugged at the Uni he works at. Last year they told him he couldn’t host any domain that was not Uni related anymore, so he asked all the website owners if they could pay a fee (yearly or monthly, don’t remember anymore) for him to be able to pay a dedicated server or colocation for his server (which was the least he would need since the huge bandwidth and disk space all the rox.org sites use) ... well, the result was ppl looking to another side and very few really caring. In the end it was solved by creating this subdomain at the caltech (roxette.cs.caltech.edu) and forward all the [site].roxette.org to the different roxette.cs.caltech.edu/[site]

Sorry for the long story, that was more or less all about it :)

AND last but not least: I also have suffered from email problems, my main email address was down for 2 weeks, but well, a friend of mine is providing me with this email address (he pays for the hosting of the domain) so patience and mailing some ppl to write me to another address until further notice was the only way out. Would have never thought of blaming my friend for the downtime...

Sparvogamarie said on January 20, 2004 06:30:

Jud: nobody once blamed Dan for this. We all know it’s not his fault and I don’t see one message here that blames Dan - there’s really no need to be so defensive about this when nobody accused anyone of doing something wrong...I could understand if people were writing “f**k Dan for this” or something like that, but all the messages here have been very friendly and flame free!

All we wanted was an explanation for why rox.org wasn’t working and a warning that it was going down (if it was possible to give one, at the very least a message on Daily Rox to tell everyone what was happening, I had a lot of people asking why my website wasn’t working and friends who couldn’t contact me). People have a right to ask why the service is down (even if it’s free) without being made to feel impatient and ungrateful!

Sparvogamarie said on January 20, 2004 08:49:

I think the point is that this isn’t personal, when I read through this thread all I see is people asking what happened to their mail service and there was really no need for guilt trips.

Just wanna say: we ALL appreciate the roxette.org service and Dan does a great job and it’s VERY nice of him to do it. He’s more than welcome to ask for money to help him continue the service - but if people choose not to pay they don’t need it shoved down their throat, because there are other options available for mail and hosting. If he chooses to make people pay for rox.org services that’s entirely up to him and I think most of us would understand, but it’s not fair to say we can’t ask for our mail because we didn’t pay for it.

Jud (moderator) said on January 20, 2004 17:07:

great that it works :) as I said, some may still have problems.. depends on how often your ISP updates the DNS ... can take up to 72 hrs so.. patience! :)