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127 replies

alchemiste said on September 27, 2002 15:35:

As mentioned in the other thread, I´m opening up this new one. Just deleted one offending word, since we want to work out things here and not get mad at each other.

Everyone who prefers to throw mud instead of solving problems is of course welcome to post to the old thread. Only I won´t answer there anymore...

Thanks! Stefan.

SuperBOB said on :

Hi Stefan.

In Jan 2001 I ordered some items including the Atertaget VHS, which didn’t came in the box, on the invoice said (handwritten) “Will follow up later”, and never had news again about it. I sent a lot of mails (unanswered) at that time. I read the discussion here and sent a mail to the fanshop detailing this issue, but i received a mail saying that the Marie-Box shippments are delayed due to packaging problems (??? That item didn’t even existed when I did my order!).

I still want the item i ordered and paid over year and half ago.

All the details of the order (invoice order, etc) were mailed to [email protected].

Thank You

LittleSpooky said on :

*picks up some mud and throws it*

You left it open, you really did. *closes the door* Uhm... *shrugs* I’ve pretty much lost interest in ever seeing the shirt. The shirt in question is from when I renewed my membership to the fan club, and upped it to like the Premium or something like that. Never saw another FC Magazine or the shirt, but what the hell *shrugs* I lose sleep over other things.

rox74ever said on :

hello

well... i cant complain about anything, cause evrything i ordered, i got it on time.
But to the fan club... i really dont like people (sorry for the word) bitching at you guys. So is there anything I CAN DO??? To help you guys?? the fan club... i know i leave on the US, but i dont know, if you guys need any help, and if theres any possble way i can help... and you think i can do it... just let me know....
okay??
[email protected]

ianukfan said on :

Hi, i have sent some e-mails off enquiring about the order status of my order, and havent received any replies. I ordered the Gyllene Box, and the Marie Box. Can you please e-mail me the situation, its starting to get a little frustrating.

Thank you

Ian
([email protected])

steven said on :

From reading the many posts on this subject, it would appear that maybe the fanshop are receiving more orders than they can handle?

That being the case, why not employ a system similar to Amazon which automatically allows customers to check the status of their order online - without the need to write an email to someone?

Just a suggestion.

alchemiste said on :

Hi,

yes, indeed an automatic system where people can check the status of their order is one of the things we´re thinking about...

About the other stuff I really hope I can come up with some answers within the next two days.

Stefan.

JohnUK21 said on :

Ok... well seeing as you decided my other thread was offensive in some way, I will repeat myself.

May 2002 - I saw the link which offered Per Gessle, IWBYB on 7”, CD & 12” on the roxettenews.com site, so I thought I’d order it from there. Whilst looking thru the fanshop and placing an order, I decided to get the Gothenburg tour photos to remind me of being there, also a copy of Baladas en Espanol, as my old copy became scratched.

I paid for the goods online, and nothing has been received.

September 2002 - Chantie told me that the problem is because the tour photos have not been printed. And I have had promises of updates and that I would have replies but I have not.

I asked Chantie - why could you not send my Baladas & IWBYB and I will wait for the photos, but she never replied to that.

It’s not a good enough service that 6 months later, you have had my money and don’t tell me anything, and/or hold on to my items.

alchemiste said on :

@LittleSpooky: To be honest, I don´t know what happened. What I do know is that a list of T-Shirts still available will be mailed out to you within the next couple of days and you are free to pick one which will be sent out to you immediately.

Stefan.

alchemiste said on :

@SuperBOB, ianukfan, John21UK:
Please e-mail your order details (if you still have it, the order confirmation e-mail you´ve got from us) to [email protected] and Chantie will take care of your issues.

I know some of you did that before, but this time it´s gonna work... Within the last couple of days, Chantie managed to work through many of the outstanding orders, and there´s hope this wonderful and enthusiastic young woman will be finished with this work soon. Hopefully, everyone´s satisfied then...

Stefan.

PS. If you want to send your details to me as well, please use [email protected] !

Vixzter said on :

Now maybe I’m sticking my nose in here (I expect someone will tell me to shut up or words to that effect ) but......everytime someone posts about the FC shop not sending orders it seems we get lots of replies saying that they should contact the FC.....and then.....we then get another post say 4 weeks later that says someone still hasn’t got their stuff.....and so we go around in circles again.
Does anyone else find that weird???? ;P

Roxette-atic said on :

You are so right Vix.Someone should press charges agains the fanclub.I dont care if they work for free...if they sell something they HAVE to send it right away!

alchemiste said on :

Hm, well, what I do know is that there has never been such immense effort to manage these old problems, and I do believe it´s going to work this time.

Chantie is working very hard, and this time there´s light at the end of the tunnel... (hi Cisca!)

Also, I´m quite sure you and I will keep this topic alive until everyone´s satisfied. Everyone who´s willing to give us the chance to satisfy him or her, at least.

Stefan.

alchemiste said on :

@Roxette-atic: If you´ve experienced any problems, please send along your details and we´ll clear it up.
If you haven´t, please don´t shout at us just for the matter of shouting. Thank you.

Stefan.

Roxette-atic said on :

@alchemiste .I dont have problems now( since I dont buy from u anymore). but Ive had problems ( the stuff took months to arive. Also...I talk because I feel sorry for the ppl that dont get their stuff.

Vixzter said on :

Well I hope so.......coz otherwise in another 4 weeks or so we’re going to have some more “FC Shop sux” posts.....and you guys will be telling them all to email you once again ;) if you see what I mean ;)

alchemiste said on :

@Vixzter: Yes I do see what you mean, and do believe me, we´re getting tired of those old problems as well. We´d love to get this fixed as soon as possible, and thanks to our wonderful Chantie we will hopefully manage within a couple of days/weeks. Everyone should be satisfied soon, hopefully...

Stefan.

rox74ever said on :

It looks like the FC needs time to organize itself...

So, if you from the FC have another jobs, or go to college, or stuff liek that... Take some days off from work, and work on the FC so you guys dont have people Bitching at you guys!!!!
Is it that hard???

alchemiste said on :

@rox74ever: That´s exactly what´s happening right now.

Stefan.

JohnUK21 said on :

I’ve already sent my order to you TWICE. Why do you need it again?!

alchemiste said on :

@JohnUK21: Well, as mentioned above, this time it is going to work, since there are new and enthusiastic people working on it.

If you don´t want to give us this chance, I´m afraid I can´t be of any help. It´s a matter of forwarding an e-mail - I´d be glad if you did so that we can finally fix everything.

Hope to read from you soon,
Stefan.

Vixzter said on :

You might get a double order now ;)

alchemiste said on :

@Vixzter: That was a nice one! *g*

Vixzter said on :

Sorry....I just couldn’t help myself ;)

JohnUK21 said on :

How do you mean there are more helpful people? I already sent it to Chantie... you have said above to send it to Chantie.

Well you have it now also. And even if I didn’t send my email order - what about people who have given up?

I bet if they don’t complain - then they will never get what they have paid for.

Vixzter said on :

@JohnUK21 - if you get a double order I’ll buy the spare set of Göteborg pics from you ;)

JohnUK21 said on :

If I get two - you can have them Vix!

alchemiste said on :

@JohnUK21: Of course we are working on ALL old orders. Since you´re shouting that loud, there´s a slight chance yours will be handled a couple of days earlier. But you should be careful about your bets... of course everyone will get what he/she has paid for.

Stefan.

Vixzter said on :

I’d order them online myself....but well....you know ;)

JohnUK21 said on :

@Stefan - Why shouldn’t I shout loud? You have had my euros.

I am the customer - and you are all blaming me now - this is unacceptable. Would you like to wait 6 months for an order?

japeke said on :

I really hope for the fanclub this works out as they hoped!!!! Good luck with it, this is a positive sign!
JAAP

alchemiste said on :

@John21UK: Oh well, I´m not blaming you for anything, except maybe your lack of patience.

Sometimes things go wrong, that´s something that can happen anywhere where human beings are at work. I guess we both agree things went terribly wrong with the Fanshop for a while, but we´re here to get things fixed.

It would be nice to have your confidence, and it would also be nice if you´d respect our efforts to make things happen at least now. We can´t correct the mistakes of the past, as you know perfectly well.

But anyway, if you shout at us loud or if you thank us for cleaning up the mess that has been left for months, or if you just keep quiet - everyone will receive his or her order within these weeks.

Stefan.

alchemiste said on :

@japeke: Thanks! It´s good and motivating to hear that! :-)

Stefan.

JohnUK21 said on :

@Stefan

Ok - I will complain until I get my order - 6 months? Would you be patient if you had to wait 6 months?

If now I receive my order quickly, then of course I will tell everyone how good you are at sorting it out.

I wait to find out.

alchemiste said on :

@JohnUK21: As mentioned before, we can´t turn back time and send you the stuff the week after you first ordered it from us.

I´d suggest you lean back and see what October brings, and I´d take a bet that there´s a parcel from the Fanshop amongst your mail.
If it isn´t, I´m ready for your shouts at the end of the month. Deal?

Stefan.

JohnUK21 said on :

@Stefan

Ok - I give you 4 weeks to get it to me. This is because I do not know where I will be living so my address will change then

alchemiste said on :

@JohnUK21: I´m glad you agree on this. Let´s see what happens. I really hope we (that´s Chantie first in line) manage to get things done by then.

Stefan.

LittleSpooky said on :

Thanks. Peachy... *chases my tail for the hell of it*

:o)

Vixzter said on :

I can see Johns point here........it also seems that after all the threads about the FC shop.... finaly something is being done (which is good) hope it stays like that.....but how many months and how many posts have we seen? ;) and don’t tell me to email the FC with my complaint ;)

alchemiste said on :

@Vix: LOL ... another good one... :)

alchemiste said on :

@everyone
I´m going to sleep now... since I don´t have internet access at work, please don´t expect more replies from me until Tuesday evening CET. Sleep well everyone!

Stefan.

Vixzter said on :

No time for sleep!!! orders to sort out!!!!! ;)

japeke said on :

@Vixzter: ROFLOL!!!!!

Ferdan said on :

what about the people outside TDR?. :)

xarrrr said on :

they’ll just have to move their sweet butts down here wont they! ehehe!

if they want the stuff badly enough they’ll make contact! ;)

coyboyusa said on :

all i wanna know if why order antyhting from the fanclub...if this were a real business they would eb out of it ;)

matts said on :

http://www.skivhugget.se/

that’s the only address you need to know.
fair prices, great service. for ppl that are only interested in cds it’s the only address you need.

and now after I wrote this I will get 3 cds for free from skivhugget. se :-) just kidding.

Vixzter said on :

Skivhugget are indeed very good!! do I get some free cds now ?? ;)

Kiwein1 said on :

I have ordered the Marie-Box three months ago!
I got an eMail where I have been told that they shipped the box on September 9th. I haven’t got anything until now.
Does it take so long from the Netherlands to Germany to ship anything???

Can’t believe it!
maybe they just wanted to calm me down.
That is MY fanshop story.. (-:

camillarox said on :

One of the rules that Roxette fans should follow is:

DO-NOT-BUY-AT-THE-FANSHOP

another one could be

DO-NOT-TRUST-ANY-EXCUSE-THE-FC-COMES-UP-FOR-UNDELIVERED-ITEMS

I don’t really understand how you people are still buying your CDs there, when there’s other possibilities out there, one has been posted above, but I will repeat it:
www.skivhugget.se
...Fast, reliable, fair prices, for non-EU you get the VAT out, so it costs 20% less, etc.

JohnUK21 said on :

I TRIED TO SEND EMAIL TO STEFAN ALSO - BUT I GET AN ERROR:

This report relates to your message:
Subject: Fw: *** wEB oRDER cONFIRMATION 10398X170502XEAMHFOAA ***,
Message-ID: ,
To: “Chantie Roxer” ,

of Mon, 30 Sep 2002 19:32:00 +0000

Your message was not delivered to:
[email protected]
for the following reason:
Diagnostic was Unable to transfer, -1
Information MTA ’roxette.nl’ gives error message Sorry,
is not allowed access from your location

alchemiste said on :

Hi,

if the other address doesn´t work (for whatever reason), please send it to my private address: [email protected] - Thanks!

Vixzter said on :

So.....has anyone got their stuff yet???? ;)

alchemiste said on :

Within 5 days? Vixzter, even the shipping would take longer...

But for those of you who are still into adventures and who trust in the new team etc., here´s a message we sent out a couple of hours ago:

–

The following new items have been added to the fanshop:

- 320029 CDs Roxette “A Thing About You” 2-track Carton
- 320030 CDs Roxette “A Thing About You” 3-track Jewel Case

please place your orders at http://www.roxettedirect.com

Your Roxette Fanclub Team

–

Of course, nobody is forced to buy at the Fanshop, and of course there are other internet companies who sell the stuff as well - just read through the whole thread and you´ll find some addresses.

Cheers, Stefan.

Vixzter said on :

Shipping to europe usualy only takes about 3 days ;)

alchemiste said on :

And we promised to fix most things within a month... You´re a bit early with your request... ;-)

Vixzter said on :

I’m not the one waiting for stuff ;)

alchemiste said on :

Well, then go ahead and order the new single at the Fanshop, then you´ll be waiting as well... not too long of course ´cos the new stuff will be shipped as soon as it is released... ;-)

Vixzter said on :

tis ok.......i’m ordering from skivhugget ;)

Kiwein1 said on :

*alsostillwaitingfortheMarieBox*

alchemiste said on :

And I´ll buy it in the shop... ;-)

To everyone who´s waiting for something and hasn´t received an e-mail from our wonderful Chantie yet, please get in touch with her at [email protected] or with me at [email protected] ... Thanks!

camillarox said on :

you will be able to buy the same singles at www.skivhugget.se as Vixzter says, and I believe that for 4.5 - 5 Euro.. a bit cheaper than the fanclub.. and far more reliable and faster!

alchemiste said on :

@camillarox ... as mentioned above, we don´t force people to buy at the Fanshop. It´s an offer, and everyone can decide whether she/he wants to take advantage of it.

Kiwein1 said on :

I will wait another two weeks.. (-:
If I haven’t got anything then you will get mail.. (-:

joker said on :

hi friedns!

now i still wait for a order that be shipped on lat june,where is ?i don’t know.
another order i don’t know nothing...that question is i paid more of 60 euros and ....
another timees fanshop was perfect and faster what happen know.
my customer number is 9892.
please anyone answer me ...........
[email protected]

alchemiste said on :

We´ll take care of this. If you still have it, please send us the e-mail you´ve received (order confirmation) to either of the following addresses:
[email protected] or [email protected] - Thanks!

Santi said on :

I’m in the same situation as @joker :( Well, mine were 57 stupid € that I would love to have back if my CDs never come to me, because I’m broken and I don’t have money in my phonecard to SMS my girlfriend :’(

alchemiste said on :

@Santi - same goes for you of course, please forward your order confirmation to either of these addresses:
[email protected] or [email protected] - Thanks!

alchemiste said on :

The e-mails have been answered...
Anyone else waiting for his/her stuff?

We gladly keep you informed...
and as mentioned earlier, we hope to fix everything during October - this year ;-)

Stefan.

JohnUK21 said on :

I’m being very patient :oP

alchemiste said on :

That´s great John, and I do hope you´ll be surprised in a very positive way soon...

By the way there´s a new e-mail address that you´re very much invited to use instead of my private address mentioned above, the new one is:
[email protected] !

Kiwein1 said on :

I finally got my Marie-Box today!! After 4 months of waiting!

Well, thx Stefan!! (((-:
I am very happy!!

coyboyusa said on :

lol let the buyer beware :)

alchemiste said on :

There´s many stuff on the way, and that´s due to the fantastic new team working with the Fanshop matters...

Chantie has to be named here, she even took days off from work to send out orders etc.! *applause*

Since the new team will continue working on the Fanshop stuff, you are of course welcome to order at our place - http://www.roxettedirect.com/ - and find out if we´re on the way to a reliable source for Roxette (and related) music.

Don´t forget you´ll receive an extra photo of Marie if you order the two issues of the new single!

sweet_stalker57 said on :

hey where is my Marie box set???? I ...uh, ordered it
uh, some time ago....... yeah.

alchemiste said on :

See the thread above... if you want to know more about it, please send mail either to Chantie: [email protected] or to me: [email protected] (or if this one doesn´t work to my private address: [email protected]).

We still hope to have everything fixed by the end of October. (This means, having the items at the post office, though, so it might take some days longer until the stuff arrives.)

LittleSpooky said on :

*sneaks in in the back*

Uuuuhhhhhmmmm... haven’t seen a list in my Inbox yet. I take it that it is still to come?

alchemiste said on :

Uuuhm... yes. ;-)
Have a nice day everyone!

camillarox said on :

I can’t believe that you are also using Marie’s illness to sell!

Why do you offer a Marie picture instead of a Roxette one? It is a Roxette single you are trying to sell - not a Marie one.

Shame...

steven said on :

@ Camillarox:

I respectfully disagree.

I’m sure a single picture alone isn’t going to change the buying habits of fans, but rather it’s a nice little bonus for those that do buy from the fanclub.

Everyone has shown tremendous concern and warmth towards Marie during her illness. And I think there is a genuine sentiment behind this offer of a free picture.

JohnUK21 said on :

I leave my address you have on 31 October... I hope there will be no problem to receive this before then

LittleGirl78 said on :

Hi,
I would like to ask, why I have pay a Roxette-T-Shirt on the FC on 9th of September but I haven´t since this date bekome a mail from the FC who sad they recieved my money and when they want to send the Item to me.
What is wrong with the Fanshop??
Please answered me!!!!!!!

alchemiste said on :

@LittleGirl78
Please write to me in German: [email protected] and we´ll work this out.

alchemiste said on :

@camillarox
This is just too ridiculous to answer to...
*shaking my head in disbelief*

joker said on :

hello !
i’m the member 9892,pleease mail me with all your steps with my orders.......................my mail [email protected]

thanx

LittleSpooky said on :

THANK YOU!

Now for the annoying task of finding one that FITS ;o)

I’m not exactly .... well... I have dimensions that are unique. Some shirts I wear an XL... others, XXL... and still others... you get the point. Depends on who makes em (ie Hanes, Gildani, etc)

*lol*

Santi said on :

Why don’t any of you reply to my e-mails?? Not info fanclub, not chantie, not stefan :’(
I want my money back!!!

JohnUK21 said on :

My 4 weeks timescale is UP now...... WHERE IS MY ORDER?

I believe it was a problem with getting the photo-sets from the printers...

..what about the Marie photo you are sending with ATAY? Is it a different printer?

Can I have an update please!

alchemiste said on :

@Santi
I just sent an email back to you.

@John21UK
We were talking about October which lasts for another six days...

Vixzter said on :

So ......... ? 2 days 2 go ;) anyone got anything?

ianukfan said on :

nope haven’t received anything yet, still waiting.....

Vixzter said on :

And here we are ...... 31st October. ;) time flies! :P

josefin said on :

Something positive this time :)

A BIG thank you to Chantie and the fanshop! =)

I e-mailed Chantie on the beginning of this week (I think) about my order which I made in the last spring, wondering when I’ll get the Marie CD-BOX and Per’s single.

And WOW, just yesterday I got my CD’s!!!

I was quite stunned for such a quick reaction, so really a HUGE thank you, those CD’s made my day yesterday together with the ATAY-singles I got from cdon :D

Vixzter said on :

A quick reaction?? O_o I thought you’d been waiting since last spring? or did I not read your post correctly? ;)

josefin said on :

I ment a quick reaction to the e-mail. Since people have said that nothing has happened even though they have mailed Chantie or someone else, I thought I’d tell my experience about that.

Vixzter said on :

You must be one of the lucky people then. ;)

JohnUK21 said on :

OK!!!! UPDATE!!!!!!

I’ve got most of my order!! I received the Balladas En Espanol, the Photoset from Goteborg, and the CDS of IWBYB.

I didn’t get 7” & 12” IWBYB which I had ordered as that special offer for all 3 formats

alchemiste said on :

We finally get things working... :)

RoxieFox said on :

It seems to me that the problem keeps on returning to the camp of the fanclub.
I’m sorry but when I read about people ordering things and not receiving them, and about people asking for simple information, or the magazines that you are supposed to send out, it makes my blood boil.
I have never and will never order anything from the fanclub.
1. because, no matter how many times you repeat “we have new enthusiasts working on it”, it is not working.
2. because teh fanclub only have their own best interests at heart.
3. because they’ve had a lot of time to organise themselves and still do not succeed in doing so.

My advice: stop the ridiculous fooling around and start working. If you run a fanclub, take the consequences that go with it. You’ve had and are still having all the fun. But fun needs to be paid for.
And in case you are asking now: what fun?
Last year’s tour? All the meet & greets? And even, yesterday’s meet & greet? (a meet & greet that should have gone to the belgian fanclub because they actually LIVE there).

Iris said on :

Just something that came to my mind. If you have some troubles in delivering and some items are not in stock, why don’t you rearrange your shop totally. I imagine something like a live-view of the stock and an online view of the customers order, where they can check which items are in stock and how long it will last about to get it in stock and so on. And something where the customer can choose if he wants to get the items who are in stock or wait for the other ones and deliver everything together. Don’t you think that something like that would take less time than your system, which is not working right now, you have???
Just an idea …

Kiwein1 said on :

I‘d like to have the RS tour book but I am NOT a member..well one more time not privileged enough for getting something new..that is really funny!! )-:

Would some member sell me the book maybe?

Vixzter said on :

I’d like to know if I’m still a member ...... never have recived any reviews for my £11. Does someone keep a list somewhere??

alchemiste said on :

@Vixzter
I will email you an answer within the next 24 hours.

@Iris
That´s a cool idea, we will consider that. Thanks!

@Kiwein1
AFAIK the Tourbook will be sold via the Fanshop as well, and you don´t have to be a member to log in to the Fanshop. The difference is, members will receive the Tourbook automatically.

alchemiste said on :

@RoxieFox aka “x y” (entered as your real name in your profile)
Of course it´s your very own and personal decision if you want to order from us, and you´re free to order somewhere else.

However, it seems you didn´t read through this thread very carefully, otherwise you would´ve noticed that things *are* working now...

You´re telling us that we “only have our own best interests in heart”, well... since you´re “x y”, I don´t know if we ever met in person or if we ever had any kind of virtual contact, but I doubt that you know me good enough to judge about my interests...

I don´t know about the Belgian Fanclub, but I do know there´s a Division Belgium of the Official International Fanclub, and Cathy indeed lives in Belgium as well... So I´m quite puzzled about your statement about “fun” etc.

If you want to discuss this topic any further, please email me: [email protected] ! Thanks!

Ferdan said on :

things are working? or only working for the TDR members?

alchemiste said on :

Things are working.
When it comes to shipping the orders, we don´t make any difference between TDR readers/writers and other Fanclub members of course.

Are you still waiting for an order, or are you just being picky towards the Fanshop because it´s supposed to be cool to do so? ;-)

RoxieFox said on :

Dear alchemiste,

My critics are not personally aimed at you because I don’t know you, like you stated. You don’t know me either. I’m just an observing - and for a long time lurking - fan who decided she should say what’s on her mind.

Yes, I am very critical of the official fanclub, whom I consider very weak in what they are doing. I have been intensively involved in other fanclubs and know what kind of work goes with it. I have chaired a fanclub myself. I know that there are fun things about it: meeting the singers, being able to know them on a personal level, bla bla bla.
But that sort of “fun” as I have stated it before, needs something in return.
However, this critic is not coming from reading only this thread but by listening and reading to the comments of many fans who are not happy with the way things are going.
Sure, “it is working now”. But where is the proof? Because people are finally getting what they have been ordering for many months now? There are a lot of fans off line who are still not receiving their goodies and are waiting still. This should not be happening.
As for my comment on fun: interpret it the way you want to. I have the very strong feeling that the fanclub has been profiting very much of their positions. What about all the other fans who would like to meet the band once? What about the fanclub divisions of other countries who - in my opinion - have the right to be there as well?
I mentioned the Belgian division as an example: seeing as Cathy stated only last week she could not be there because EMI did not allow it, I found it very intruiging to learn why Holland was there. What strings did they pull?
ps: this is no jealous comment in case you want to state this. I already HAVE met the band myself and enjoyed it very much.

As for discussing this personally with you : Why should I not be allowed to criticize the fanclub when I feel the need to? This forum is supposed to be openminded and open for critics. If that is not the case, then they can pull my comments off it, but that won’t stop me from seeing what I feel.

DeLuk said on :

@ alchemiste:

“The Tourbook will be send out soon to all members!” (roxette.nl) / “The difference is, members will receive the Tourbook automatically.”

These lines kinda made curious now. So am I understanding it right, does this mean that the members, all members of the OIRFC, will next be receiving a Tourbook of the RS Tour?! (Like, freely?! Is that what you mean by “automatically”?!)

*wondering*

SM

Sarah-P said on :

@DeLuk:
I dont know what kind of idea you have about the tourbook, but as far as I know it is indeed sent out to all members once it’s finished at the printers. It is not exactly the same as previous tourbooks that Roxette sold on other tours, it’s more like a mega tour-review with loads of photos and stories from the tour!

alchemiste said on :

@DeLuk
Yes indeed, all members of the Official International Roxette Fanclub will receive the Tourbook soon...

@Sarah-P
Exactly...

alchemiste said on :

Hi RoxieFox,

thanks a lot for your long reply. First I´d like to state that of course I don´t mind discussing topics here. But sometimes emailing seems more appropriate to me, especially when things are getting to a personal level which to me seemed to be the case. Anyway, here we go with my answers.

You say, “There are a lot of fans off line who are still not receiving their goodies and are waiting still. This should not be happening. ” - I´d like to inform you that this is NOT CORRECT. As stated previously on this thread, ALL orders are handled now, and we don´t give TDR readers/writers any priority. So if members of the TDR community finally get their stuff, you can be perfectly sure that the same goes for fans who do not have acccess to the Internet.

About the meeting in Belgium, I´ll check back with the Headquarters and with Cathy and let you all know what happened as soon as I find out myself.

You also ask, “What about all the other fans who would like to meet the band once?” - Well, during the “Room Service” tour, we happened to give away Meet&Greets with Per and Marie for three fans at almost every show. Those were for Fanclub members exclusively!

Finally, let me assure you we are very open to critizism if it has something constructive in it. Unfortunately, you´re making very serious accusations here - But you don´t give any proof and, in the above two cases, there is absolutely no TRUTH in those accusations.

If it´s just about bashing the Fanclub, you´re doing a good job - but I seriously doubt that the reasons for YOUR actions are the best interests of our members.

PS. If anyone wants to contact me privately: [email protected] !

DeLuk said on :

@ alchemiste:

Thanx for the confirmation, uau, that sure sounds great! :)

@Sarah-P:

Well, I guess that’s just it! I have no idea at all! :P I’ve never seen any, never held any, I just have no idea whatsoever of what or how a tourbook is or looks like, (well, no other than guessing it from the name itself, of course), so after reading the news on roxette.nl, and later, Stefan’s reply above, think I’ll have to confess I got that little bit excited, with the idea of possibly having such “beautiful things coming my way”, if it was to be as I had understood it, so curiosity took over and I just had to ask to have it clear. :P And now, with both of you confirming it, wow boy, did excitement blew up or what! :) I mean, “mega tour-review with loads of photos and stories from the tour”, could it sound any better!? :)

Alesvenska said on :

Where can i buy from then, since the fanshop doesn’t work?I don’t want to spend my money, plus I live in Argentina, so we don’t get any stuff any more here
Thanx

Alesvenska said on :

Where can I buy from then, since the fanshop doesn’t work?I don’t want to spend my money, plus I live in Argentina, so we don’t get any stuff any more here
Thanx

alchemiste said on :

@Alesvenska
1 - the Fanshop *does* work these days. Please read through this thread carefully.

2 - Mentioned in this thread as well, many people recommend www.skivhugget.se which is a Sweden-based company.

Take your choice!

Cheers, Stefan.

Vixzter said on :

Crickey....if you read through these posts you’ll be here forever ;) ..... @Alesvenska - if you have a few hours ...this is good reading ;)

@alchemiste - Thanx for your email :) i’ll wait patiently ;)

RoxieFox said on :

Dear Stefan,

It seems to me that you are very convinced things are getting a lot better with the fanclub and I will take your word for it. For now, that is.
If you say that all the packages have been sent, and that all the work has been done, then perhaps there is hope for the fanclub.
That does not mean that I will continue to critize them whenever I feel something goes wrong.
Believe it or not but I do have very strong arguments against them, that I don’t wish to elaborate here because then - yes - it would be bashing on a personal level. This is obviously not the time or place to do so.
I respect your input and what you have done for the people on this forum, so I’ll leave it at that.
Please don’t think that my arguments here are aimed against you personally. I was, and am, just fed up with the way the FC has been treating its members over the past years.
But like I said: there might be hope ... so I’ll give them the benefit of the doubt for now.

RoxieFox

alchemiste said on :

@Vixzter
Email is in your inbox!

@RoxieFox
Thanks a lot for your reply, it´s good to hear you´re giving us - the Fanclub - the chance to prove things are finally going to be alright. I really hope we´ll fulfil your expectations.

Finally, I promised to update you all on the Belgium story. What I found out was that there indeed were absolutely *no* Fanclub meetings or interviews during that day, neither Meet & Greets, because EMI/EMA wanted it that way.

They changed their mind when they heard the first copies of the Tourbook were finished, though, and allowed our Headquarters in for not more than 10 minutes, not (!) for an interview but only for presenting the Tourbook to Per. Everything had to go very fast then...

I do hope this clears things up for everyone.
Cheers!

camillarox said on :

@ alchemiste: do you really believe what you are saying or is it just like “let’s play along because I want to keep my Austrian Division Leader status = meetings and other ’privilegies’ “?

I mean, this with the meet&greets and interviews and etc, who do you want to convince that the FC is NOT caring just for themselves? Now they don’t even care about people from the same FC and leave them out, what do you fear? That Per visits Austria next year for the pop-hits and you are also left out?

yeah I know the answer, don’t bother answering. Just had to let it out.

Ferdan said on :

ok, it’s nice to hear the FC is working allright... i just hope it’ll keep working ok even if there are no new rox releases or tours.
good work.....

marcusvandeursen said on :

been reading this topic with great interest without commenting so far... but after having waited for an order for 4months this summer as well, I can’t leave saying that Chantie really seems to be doing miracles... as soon as she took over the fanshop there was some more clarity about outstanding orders and I recieved within a week!! Girl, you’re fantastic!

alchemiste said on :

@marcusvandeursen
That´s exactly what I think as well, thanks a lot for your comment!

@camillarox
Very much like RoxieFox, you´re critizising *first* without having all information you´d need to judge about the situation.

Let me inform you that I am *not* head of Division Austria anymore... And for your information as well, in November 2001 I gave my Meet and Greet away to four Romanian fans. So what was it you were about to tell me?

TheBigger_TheBetter said on :

Chantie I am waiting for a reply from you about my order.
Adam oriti

alchemiste said on :

@TheBigger_TheBetter
Chantie is already working on that one.
Expect a reply early next week!

hakong said on :

Hi!

I ordered the Atertoget VHS in may or june 2001. I didn’t have any creditcard then, so I paid the 24Euro via registered mail. But I have not heard a word after that. I got the Vhs another place, but an explanation would have been nice!
The Reference number of this order was:
10469X050401XJLLECCBK

And I ordered some things a few weeks ago too. Amongst them, the new ballad hits album. So i got a mail where they said they should tell when my order was finished. Now, the album is published, so why have I not got any more info??

alchemiste said on :

@hakong
Please expect a reply early next week! Thanks for your patience!

hakong said on :

Great!!!!

alchemiste said on :

@TheBigger_TheBetter
Chantie already got in touch with you, things should be quite clear now!

@hakong
Please send an email to me: [email protected] - Thanks!

Have a nice sunday,

Stefan.

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