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dissatisfied with fanclub response
7 replies
coyboyusa said on January 8, 2003 13:21:
Today i recieveed a mass email fromt he fanclub regarding overdue orders...mine being the tour book and discograpy...all it said was they were shipped seperate...but still they wont send me confirmation of my shipping or even reply to my email...is anybody else having as hard a time with them?
ttmo said on January 8, 2003 14:31:
I still didn’t get my TLFR , even though they said it would ship around dec 18.
joker said on January 8, 2003 14:59:
je!je! i got the same problem.since june i wait for a order (includes dvd of marie and the especial ramone single of per) day by day i don’t where are the order (i made two more on november).
i spent a lot of money and i don’t got the items...wonderful...amazing...
alchemiste said on January 8, 2003 15:28:
The correct address to write to:
Chantie ... [email protected]
If you want to contact *me*, then write to:
Stefan ... [email protected]
We had lots of (mostly) useless threads about this topic, and honestly I doubt that writing threads will help you get your items. Sending us an email might help and possibly it might clear up things a bit.
As for “The Look For Roxette”, from what I know all copies ordered before Dec. 1, 2002 have been shipped before Christmas, so it´s a matter of postal service now. Due to the weight of the book it had to be shipped via surface mail though...
Cheers, Stefan.
coyboyusa said on January 8, 2003 15:33:
my oproblem is tho i have had items shipped surface mail from latvia of all places around holidays and it doesnt take this long!
alchemiste said on January 8, 2003 15:45:
Nevertheless I really hope you understand that we can´t do anything else than SENDING I OFF, and this has been done already...
I´m afraid we can´t help here since the stuff left Fanclub´s hands a while ago!
Iertje007 said on January 8, 2003 15:57:
@coyboy: we sent out that message about the tourbook and discography being shipped seperate because we received a lot of questions from people that ordered for instance the tourbook and a cd and they received one of the items and were afraid their other order was somehow lost. You see, normally we ship a whole order together, but in this case, because we had so many books we had to send at the same time, we decided to ship them seperate.
As for your tourbook: I’ve asked before: can you send me a mail with your full name, so I can check what happened with your tourbook?
fortuna1895 said on January 8, 2003 13:30:
No. I got the discography in time and the problems with the Tourbook has something to do with the remailing service. And I got it last week.