T-Rox said on August 16, 2003 09:46:

YES, we all have these problems, writing message after message and getting no response.
Try to write directly to [email protected]. She is very nice and may help you. At [email protected] they are totally overworked.

ted_rox said on August 16, 2003 10:26:

where has she been

ted_rox said on August 16, 2003 11:28:

but in 3weeks
hey..... at everyb show

Jud (moderator) said on August 16, 2003 11:37:

what Chantie does in her free time is up to her, but no, she didn’t see all of them at all. She was first on “real” holidays for a while, and then she has seen Per I think since the tour start until 6th or sth.

Anyway, this is not relevant to know where she has been on holidays or not to what the subject is about, as I said, she is back now, so things will start working again :D

+ sorry on her behalf for the delay!

coyboyusa said on August 16, 2003 15:55:

lol so does that mean we mnight actually get a reewal fanclub bookelt sometime soon?

ally77 said on August 16, 2003 17:44:

Okay I have emailed both again today, so we shall see if we get a reply!

ally77 said on August 17, 2003 08:37:

I know! it is a bit late now for that though.... I really thought it may have arrived by the time I got back... just wish I had bought one in Sweden I could have got it signed for her as well!

gyllene-flicka said on August 19, 2003 12:14:

make new topic “to Chantie!!” or something like that.
She must notice that!!!

good luck!!

ally77 said on August 19, 2003 14:26:

I am getting a little peeved off with it now, endless emails to both Chantie and the main e-mail address and no response. It’s stupid and to think I was one of the people who gave them praise when Mazarin arrived with no problems...... seems we are back to square one and no one cares or gives a s***!!

ally77 said on August 19, 2003 14:37:

Here is a copy of another email I have sent to the fanclub!

Guys it is the one marked.....

****URGENT****URGENT*****
____________________________________________________________________________________-

HELLO..........

IS THERE ANYONE THERE?????

I WOULD LIKE TO HAVE MY MONEY RETURNED FOR MY ORDER. I PLACED AN ORDER FOR A COPY OF THE CD MAZARIN ON JULY 15TH 2003 AND HAVE STILL NOT GOT IT, EVEN THOUGH YOU PROCESSED THE PAYMENT THE SAME DAY.

I HAVE SENT ENDLESS EMAILS NONE OF WHICH YOU HAVE REPLIED BACK TO ME, NEEDLESS TO SAY I AM A LITTLE ANNOYED AT THIS. I THOUGHT THINGS HAD IMPROVED WHEN I ORIGNALLY ORDERED MAZARIN I WAS PLEASED IT GOT HERE SO QUICK, THEN A FRIEND WANTED A COPY AND I FEEL I HAVE LET HER DOWN.

PLEASE NOW JUST RETURN THE MONEY OR DESPATCH THE ITEM, EITHER WAY LET ME KNOW WHAT IS GOING ON!

THANX

____________________________________________________________________________________

ally77 said on August 19, 2003 14:41:

I don’t think it has even been sent, as they normally email you to confirm it has been despatched... beside this does not answer why they do not reply to the frigging emails!

I am just so p***ed off with it now (excuse the language) I want my money back....

ally77 said on August 19, 2003 14:50:

Yeah it is annoying, what annoys me the most is that I ordered this for a good friend of mine, she herself has bought loads from the fanclub over the years but mainly by snail mail, so she asked me to get her Mazarin via the internet!

ally77 said on August 19, 2003 15:03:

@ Stillfar.... I ordered because I have had no problems in the past... I ordered the Mazarin DVD + CD when it was avail and got it despatched the week it came out and I was REALLY pleased with the service!

I ordered again because a good friend also wanted a copy of Mazarin, that is when the problems arrived!

ally77 said on August 19, 2003 15:09:

@ Rich-UK, Thanx for the support on this.... you see this is the most annoying, the fact that no one responds to emails.... I find that so ignorant of them! I mean they are quick enough at updating the fanclub website, but what about us, the people who pay to join and keep the website going!

StillFar said on August 19, 2003 15:40:

there’s a simple autoresponse feature...

StillFar said on August 19, 2003 15:58:

maybe something like

“I’m unable to respond to your e-mail at the moment, but I’ll be back 03/10/2006”

would do ;)

Maybe you can’t promise how fast you get back to the person, but since you already know that nobody will check / work on the e-mails, you could inform the clients of how long this person will be absent.

animalkingdom said on August 19, 2003 20:58:

O deer...Jude - the bommed brick wall at TDR while others in concern play it cool at R2R...He he. Good going there!

animalkingdom said on August 19, 2003 21:08:

ally, where have u been? no more messenger??

ally77 said on August 19, 2003 21:55:

I got a reply.... (strange considering all my comments on here...perhaps someone has spoken with her or emailed her! - I wonder who that could have been!)
____________________________________________________________________________________

hi alison,
thanks for your e-mail!

your cd has been shipped according to our files. it was delayed because of our vacation, sorry for this!

kind regards,

//chantie
// [email protected]
//
// official roxette fanclub
//www.roxette.nl
//www.roxettedirect.com
—– Original Message —–
From:
To: [email protected]
Sent: Saturday, August 16, 2003 7:47 PM
Subject: ORDER QUERY!

Hi,

I ordered MAZARIN on 15/07/03 and the payment has been processed by the bank but I have not yet got my order?

Could you check to see what is happening for me!

Thanx

____________________________________________________________________________________

I have replied as I would like to know what date it was sent! I did not get no confirmation email confirming it was sent, we usually do!

ally77 said on August 19, 2003 22:04:

Yeah we hope!

But I agree it certainly would be a good idea to have an auto response on if emails cannot be replied too... give people a good idea when you will get back to there emails!

Jud (moderator) said on August 20, 2003 17:11:

the emails in the [email protected] are read by more than ONE person, but it is Chantie mostly replying to the emails about the fanshop, because she is sort of in charge of it. I don’t want to say AT ALL that she is the one to blame on, I have always said and will keep on saying she has done and does a great fantastic job. Chantie rulez! :)

Ally, the reason why you got a reply about the M&G is maybe because it wasn’t Chantie replying to it OR she wanted to make sure before replying to see what was with your order, or .. or... :-)

Animal: didn’t really get your message, but it is true that Chantie doesn’t really visit this forum and DOES visit / participate in the R2R forum.

To sb else who said sth about serving the items.. the items ARE served, who said they arent? If I have to be precise and peaky ;) it looks like she ordered the item in mid July... if you read the shop Policy, you will see that it says an order may take between 6 and 8 weeks.. even though normally if the stuff is in stock and the payment is made by ccard, it is sent a lot earlier than that... and it’s now 4-5 weeks (and holidays are in between) ;))

AND I didn’t warn anybody about these threads because I have my 2 best friends from Spain visiting me the whole week and I have been away from home as a rule from 9 or so until 18.00 or 19.00 and I won’t spend the whole time in front of the PC while they are here.

Writting this while checking my mails, will be off in a while ;)

Look, we are not here to piss ppl off or to steal their money, even if some ppl do think so, just have a bit of patience and faith and understanding... all of the problems can be solved :)

thanks!!!

puh, that was long.

Jud (moderator) said on August 21, 2003 06:35:

*yaaawn*

Getting ready to start another touristic day in Vienna .. today... Belvedere and the center of the city :O

Ally: I was speaking more in general :)

*yaaawn*

Read you at night :)

Jud (moderator) said on August 21, 2003 16:06:

sigh, and more missunderstandings or..

anyway, the *yawn* didn’t have anything to do with boredom, but with the fact that I had just woken up and was sleepy and (still) tired of the past two days walking around Vienna .. as I tried to say in what I wrote ;)

love, peace + understanding ;)

J

Jud (moderator) said on August 27, 2003 09:21:

UPDATE ;)

So here is an update I got from Chantie.

The following customers (look for your customer number):

7380
7452
7643
7725
7804
8593
10437
11602
12810
14819
15128
15426
16499
17767
21358
21366
21397
21398
21418
21482

have been sent an email regarding their order.

The email goes like this:

—————————
Dear Roxfan,

You’ve been waiting a long time for your last order and we’re very sorry for that. Due to a lost bag with packages your order never arrived. The good
news is that the lost bag is retrieved and will be sent this Monday or Tuesday and should now arrive soon.

To make it up a bit, we’ve entered a free of charge order for an exclusive picture of Per during the Sommar Mazarin Tour in Göteborg. This picture will
not be for sale in the Fanshop. Please accept this as a token of our apology.

Best regards,

Your Fanshop-team

//official roxette fanclub
//www.roxette.nl
//shop.roxette.nl

————————–

IMPORTANT: Some emails bounced back with an error saying the email address does not exist. So IF your customer number is in the list above AND you haven’t got such email, please check your profile and update your email address if you are not using it anymore.

Thanks! :)

Jud (moderator) said on August 27, 2003 09:41:

I guess because Chantie has already told you personaly about your order ;)

Jud (moderator) said on August 27, 2003 10:56:

yepp, I got your email, Rich! I / we are looking at it, will contact you asap.

If you want to write to me: [email protected], [email protected], [email protected] or [email protected], choose the one you prefer! :)

rox-obsessed said on August 27, 2003 18:02:

Dear Judith and Chantie,

I just saw your post regarding the lost packages.
I also had contact with chantie about my order which was also never delivered but I didn’t receive the mail and my customernumber isn’t on the list.

Please contact me through mail or the forum cause i’m really desperate!

Thanks!

Jud (moderator) said on September 2, 2003 15:14:

cual es tu numero de socio?

J

URGH, now I see that my message appeared only in SPanish :S

Well besides the above, I asked that if you have any problem/ order missing and you comment it here.. please please include your User ID in the fanshop and if possible order number so I can look it up in the db :)

Thanks!

ally77 said on September 2, 2003 18:10:

So it was not just me with problems seems lot of others are out there as well.....

I am still waiting for my parcel..... maybe the postman will ring tomorrow!

rox-obsessed said on September 2, 2003 21:45:

@Judith

Yes i’ve received Chantie’s mail but she only notice it will be send someday, but she didn’t gave me a date of shipment.

Can you give me one?

Please everyone is talking about mazarin and i’ve never heard the cd everyone is so wild about. :-(

yellowtigger said on September 4, 2003 07:08:

Hello Judith, my number is: 8421, ok?
Thanx for everything.......!!

Jud (moderator) said on September 5, 2003 12:59:

Blanca, con el numero de socio que me has dado me sale un nombre que no es el tuyo??

Jud (moderator) said on September 5, 2003 14:22:

vale, ahora miro pues :)

yellowtigger said on September 7, 2003 18:45:

Hola Judith!! ¿Has tenido noticias? ;p
Espero que hayas tenido un muy buen fin de semana. Besicos.......

Jud (moderator) said on September 8, 2003 06:56:

Yellow: las cosas de palacio van despacio ;)

Rich’s problem though has been solved :)

ally77 said on September 8, 2003 11:27:

Well I am still waiting.... I will give it till when I return off my holidays in 11 days time and see what happens then??!!

ATLTK said on September 8, 2003 13:29:

well judith what about me and the book

Ramas said on September 9, 2003 10:31:

I would not advice ordering from FC unless items are “exclusive”. If you’d like to order regular stuff like albums, singles, there plenty places that would serve you in fast, comfortable way and you would not spent such huge amounts. E.g. http://www.skivhugget.se/eng/ has very nice service.

FanShop IS business and for the customer it doesn’t matter whether it is profit-oriented or not, there are your private money on the table, that is what matters the most !

I had my expierence with FC, and I was sometimes happy with their services, but I would not choose them in future due to very long delivery times, inconsistent customer services and some strange credit card processing partner, which is not capable of handling some types of credit cards, that are welcome by all major online stores, such as Amazon or others

But it’s everyone’s choice to decide...

yellowtigger said on September 10, 2003 09:06:

Hummmm.....para mi pedido han pasado 10 semanas....¿me devuelves el dinero Judith?
Me estoy cansando un poco. :-(

El mes que viene me voy de vacaciones a Goteborg y me gustaria saber si me puedo comprar alli el pack de Gessle.

yellowtigger said on September 10, 2003 10:59:

Bueno, pues con quien tendria que hablar, lo unico que queremos es que nos llegue.

Si me aseguras que los tendré y aunque esté en Suecia no tendré que comprarlos, me parece bien.

Dime si hay problemas y no se puede conseguir, con quien hablar directamente, porque sino pondré una querella.

Jud (moderator) said on September 10, 2003 11:11:

Si te lees todo el thread, verás q los emails de contacto son [email protected] y / o [email protected]

@Ted: your tourbook was sent to you not once but twice, you should check with your postoffice. THere are no more tourbooks left :S

ally77 said on September 12, 2003 05:06:

I get confused with all the spanish on here ;)

Well still no sign... so I guess I shall see when I return from holiday next week!! :(

IT HAS NOW BEEN 8 WEEKS, WILL BE 9 WEEKS TUESDAY 16/09.... but I am happy to keep waiting at least till I get back off my hols... ;)

ally77 said on September 12, 2003 10:16:

@ Yellow... no worries.... I was trying to make out what u was saying as I did SPANISH at school, but that was a looooooooooooooooooooong time ago and I forget! Hola! is about all I remember now!!

ATLTK said on September 14, 2003 19:08:

me he esperando a mi tourbook en 2 años!!!!
will I get it and the new rewiew?

ditroia said on September 15, 2003 03:05:

I can get 2 Band new copies of Mazarin [1 Cd version] for anyone for $26.00 Australian each not including shipping.

Cheers

Dave

ATLTK said on September 19, 2003 13:34:

hmm jud
everything else has beendelivered to me soo if u have a tour book madame otra vez porfavor
and what about the new reiew will I get it when its shipped?
wonder

Mutley said on September 20, 2003 01:51:

The problem isn’t always with the FC being low on stock. I’m still waiting for a refund. It took about an hour to charge my credit card and weeks & weeks & weeks to refund it........ in fact i’m still waiting. There really is no excuse!

I’ve got the patience of a saint but this is ridiculous.

ally77 said on September 20, 2003 12:47:

What a quick reply from Chantie....

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

hello,

yes, i can tell you what’s happening! i told you we will ship the cd a.s.a.p. and that turns out to be this monday. so watch your mailbox after that!

kind regards,

//chantie

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

So it seems it has still not been despactched!! 10 weeks and still not even sent.... I am now requesting by money back which I want returned to the card in 10 days, this is a pissing joke.... I am gonna complain to EMI this is not an official fanclub!! How can EMI recommend this as an official fanclub is beyond me...

Starrox said on September 20, 2003 17:35:

” i told you we will ship the cd a.s.a.p. and that turns out to be this monday.”

Isn’t that a nice coincidence? *rollseyes* This is getting really ridiculous!

BTW, I ordered my PPGS-single at CDOn last sunday, it was dispatched on tuesday and I got it on thursday...

ally77 said on September 20, 2003 17:45:

And here is another email....

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

hej,

i understand completely that you are angry and i’m really sorry that it had to take this long, but we can’t give your money back. the costs of reversing a transfer are very high and we’ll have to charge you. that would be truly a waste of money... we’ve had more people waiting longer than normally, because of the vacation time and stuff.

would you reconsider when i say i added a free picture? (per during his tour, size is a little bigger than average)

let me know

best regards,

chantie

ally77 said on September 20, 2003 18:15:

@ Starrox... I am sorry... I thought you where sticking up for the fanclub!!! I apolgise I misunderstood what you said....

Mutley said on September 20, 2003 23:17:

Well I’ll back you up Ally. I’ll be taking things further too if I don’t received my refund soon (over £60). I feel like I’ve had my money stolen. Looks like I’m not getting a refund then if “they don’t do refunds”.

*Mut waves goodbye to money*

Jud (moderator) said on September 21, 2003 18:39:

And here comes my reply :P (it took time to reply because.. if u wanna know - go to Off-topic and read the complaining thread :))

The reason for this thread (at least this is how I see it / why I keep replying here) is to answer people’s doubts about their payments/ orders etc. and act as a “brige” between Chantie /Fanshop and you, to help both Chantie and you. I do the same in the German forum (some people had some problems with receiving the order notifications by emails :S) etc etc. Some people (from both forums) have prefered to contact me (or Nadja in the German forum too) privately ([email protected]) to solve their doubts, some of them are solved, some are still pending. Working on it.

@Ally: I don’t know what has happened with your Mazarin, I haven’t seen Chantie on MSN for a while - so couldn’t ask her what’s up with your order - sent her an email anyway. MY guess is that there was a mistake with it, she thought it had been sent + in the end she realised it hadn’t... and it had to happen with YOUR order
:( Well, what can I say? not much I guess since it sounds as you already sentenced her. She is only human.. and I really don’t think she wanted to cheat or rob or lie you or whatever. I have also ordered stuff at other stores and I got the wrong CDs or the case without the CD in, and everything has solved smoothly by talking/emailing. I never thought they wanted to cheat me.

Anyway, I appologize on her behalf, I guess there’s nothing more I can do or say (except traveling from Vienna to NL and send the Mazarin myself - which I won’t do ;))

I KNOW how it feels to order something and waiting and waiting and waiting.. I also order stuff at other shops - sometimes it does take longer than the 4 - 6 days they tell.. like the last order I placed at Play.com.. it should have arrived in 4-6 working days, was sent on a Wednesday so it should have been here after a week.. and it took more than 2 weeks.. it is a present for my gf, thank god I bought it on time enough and it got here on time for her bday :D .. but I did have all kind of “nice” words for the postal service!! :S

So well, I hope your order is solved soon, whether with a credit, with money back or with receiving the CD (finally!), since I see you are talking with Chantie yourself, I may not get involved in this order/matter???? or????

I think the answer to why you have to pay in advance for the goods (whether if you pay by CC or bank transfer or whatever) has been given before.. not sure if here or in R2R forum :S

Btw, Chantie and Iris read the R2R forum oftenly, as you (Ally) should know because you also visit that forum quite often. I think I have seen a thread about the Fanshop there too, so everybody feel free to post your questions/ complaints/ doubts there too, so maybe you can also post your questions there and your problems can be solved faster.. :)

Puh!

EDIT
@Starrox: forgot to add that I also got some Swedish CDs from CDON, they are great (CDON I mean!) :)

Jud (moderator) said on September 21, 2003 21:09:

me too.. r2r takes too long to load.. :(

ally77 said on September 21, 2003 22:22:

Yup mad for ordering from fanclub in first place!

rox-obsessed said on September 22, 2003 16:17:

Yippie!!!!!!!

Received my Mazarin CD+DVD today!
Including a free photo.

Thanks Chantie & Judith!

Although I’m not certain that I will buy something at the fanshop in a short time.

But anyway thanks!

rox-obsessed

ally77 said on September 24, 2003 15:22:

Yipee!!! x 2!!

I got my MAZARIN CD in the post today along with my free Per pictures.....

I was shocked when I opened the door.... I have now mailed it off to my friend, whom I am sure will be very pleased to have it at long last.....

Wow was quick only posted on Monday and got it 2 days later....

Thanx Chantie!!

Ally
x

yellowtigger said on September 24, 2003 16:46:

Yeeeeeeeesssssss!!! Really nice for Chantie!!

CONGRATULATIONS Ally77!!!!!

Im waiting for my 2 copies........

Vixzter said on September 24, 2003 17:20:

Post should only take 2 days from Europe to UK anyway.(airmail)
Unless of course you have a postal strike in your area (like me) and are waiting for them to stop striking so they can deliver my bloody cds from Sweden.

Vixzter said on September 24, 2003 19:32:

Skivhugget as always ;)

ally77 said on September 26, 2003 17:20:

WhooHoo!! congrats!

Mutley said on September 27, 2003 17:16:

Hey Ally! I’ve got a result too.

Firsly, I’m really pleased that you finally got your Mazarin CD for your friend - about time too!

Secondly, I got my order today in the post. Brilliant, you might think, but I cancelled my order from the FC ages ago and didn’t actually want the goods sending. They knew perfectly well I wanted a refund. I’m trying to just keep my chin up @ the £69 it has cost me, but its difficult. The thing is, I had assumed I would get a refund and have subsequently bought most of the CD’s from elsewhere. Ah well, at least I’ve got something for my money.

Mutley said on September 27, 2003 19:38:

Yes, I wrote to that email address on 14th, 15th and 16th August. I then wrote to Chantie on 26th August requesting the same thing - a refund.

I only wanted a refund as I had such bad service from them & I had heard a lot of complaints on forums etc. I just thought it was best to get out of it before I was messed about. I was wrong to assume I’d get a refund and I now wished I hadn’t gone ahead & bought some of the CD’s elsewhere.

I also purchased a membership pack and its states on the site that P&P is free if membership is purchased. I was charged nearly £10 in error for this.

At the end of the day, if I thought I would get anywhere with the FC, I would persue it, but I know that its like extracting teeth trying to even get a reply from them.

I’ll just put this one down to experience, I guess. I’m fairly cool about it really. :)

ally77 said on October 18, 2003 16:55:

Still no sign of the review... wondering when it was posted.. as should only take 2-3 days to get to the UK...

ally77 said on October 18, 2003 20:16:

Perhaps Monday will see it arrive, the UK post is not the most reliable in the world! ;)

albagold said on February 19, 2004 20:05:

there always problems with roxette nl. when you by
roxette stuf there they spend your money for buy computers and etc........... a years ago i order roxette stuf and pay. and i ghet no my roxette stuff.