little-miss-sorrow said on January 29, 2002 00:33:

It’s been a while since I last ordered something from the fanclub but whenever I wanted something in the past, it took about two or three weeks to arrive here. Germany btw.

juanma said on January 29, 2002 01:56:

It takes 8-10 months ...
Maybe more, maybe less

little-miss-sorrow said on January 29, 2002 06:58:

...uh, just in case somebody misunderstood me... I didn’t want to complain bout the fanclub! I’ve always been satisfied with the things they sent me and I really don’t think two/three weeks are too long!!

little-miss-sorrow said on January 29, 2002 10:20:

...and I guess Sarah is right. we should not start such a discussion again... we’ve had that too often.

marcusvandeursen said on February 10, 2003 00:04:

no bad word about it before even though I’ve experienced delivery terms of over 8 weeks more than once last year, but mails like these really piss me off! Was only wondering if there were more peops who are now screwed with the advise to buy the regular stuff that one already has or wait for ’Some very interesting items such as The Pop Hits album with EP and the Opportunity Nox maxi single!’, while having pre-ordered these already from Sweden... by the way... got the message just today after having ordered already in November 2002.

Dear Rox fan, Some time ago you ordered the Raspberry Red Fleece Blanket in the shop. We are very sorry to tell you that this item is out of stock, so we can’t send you this. The money you paid for this item is credited on your shop account, so you can use it for future orders. Some very interesting items are coming up, such as The Pop Hits album with EP and the Opportunity Nox maxi single! Sorry for the inconvenience!

marcusvandeursen said on February 10, 2003 01:09:

did mail the fc and got the following reply after asking how the sentence ’out of stock’ was meant to be understood...

’out of stock’ as in: 105 items were ordered but we were only able to get hold of a hundred. The exact quantity is unknown but that how it somehow ended up to be. You have a credit of XX EURO in the Fanshop according to our calculations, but the shop prices are not available right now. You could have known how the fanshop is being run? A few people who sent out some packages in the weekends and who are completely depending on EMI, not always a nice business partner so to speak. We can’t do anything about it, just like with the wrong ’Ballad Hits’ albums (comments: What’s that about???????). That resulted in another 12 fans being extremely pissed off.

So, as usual blaming EMI...

marcusvandeursen said on February 10, 2003 01:43:

Have seen how the FC’s usual stock was 2 years ago... can only wonder why that keep advertising stuff that they don’t have in stock or are not sure about whether they will get a certain quantity...

roxcyn said on February 10, 2003 05:15:

Hello! Well I think the fanclub is nice, but I wanna say, for how much they charge (with the shipping out of Europe) and how long you have to wait (many weeks!) I do not think it is worth it to buy items like “A Thing About You” or the “Ballad Hits” because I bought them from other sites (the Ballad Hits from a UK site and ATAY from TowerRecords.com) and they didn’t take long to get here ;).

I understand their situation though. It is only a few people doing the Fan shop.

Luciala said on February 10, 2003 12:10:

Has anyone recieved the red blanket yet??

Luciala said on February 10, 2003 12:21:

Well, my mail says I won’t get one.

marcusvandeursen said on February 12, 2003 13:04:

A shame they dare to sell stuff that way... cancelling without notice and keeping money for *shit*... good shops would at least offer a GOOD alternative!

marcusvandeursen said on February 12, 2003 14:53:

no, you get a credit for a future order

japeke said on February 12, 2003 15:23:

[email protected]

japeke said on February 12, 2003 15:24:

[email protected]

japeke said on February 12, 2003 15:24:

You can mail to all those adresses instead of pissing on them here.

Lennon said on February 12, 2003 22:24:

I’m still waiting for the Tourbook....

japeke said on February 12, 2003 22:27:

You can mail them there instead of pissing on them here.

Jud (moderator) said on February 12, 2003 23:18:

Japeke is right.
The ppl who takes care of the fanshop don’t visit this forum so much, most of the times it’s me pointing them here, and since they don’t know in many cases who you are (cuz of the nicks, cuz your email is hidden, whatever) and most of the times the answer here is the same: mail [email protected] about it...with your name, customer ID, ...

you can keep on complaining, but if you want an answer, this is not the right place :P

marcusvandeursen said on February 13, 2003 09:44:

@JAPEKE: tried to e-mail other peops than chantal in the past and have never recieved anything but an automated reply before, except when mailing her and this time even she onyl could say something like ’WE’RE DEPENDING ON EMI’... too much it seems. Maybe that’s the whole problem of the club, as the ones in contact with the record company and such seems to be not her.

Jud (moderator) said on February 13, 2003 10:49:

When somebody purchases an item at an online shop - in general -, automatically accepts the shop’s policies....they are there to be read :P

Taken from the Fanshop policies:

“Backorders (out of stock items)
Backordered articles includes items that are not currently in stock. In most cases, these items are on order from our vendors. In some cases, we are awaiting or researching stock information from one or more of our suppliers. When we receive the product, we will ship it to you promptly and you will be notified by e-mail. If for any reason we determine that a backordered item will no longer be available at all, we notify you immediately by email, raise your credit at our Fanshop with the amount of the deleted item.”

>>> “Raise your credit at our Fanshop with the amount of the deleted item”

same applies when you want to return an item:

“How do I return an item?
We guarantee your satisfaction with all our items. You may return any item within 30 days of delivery for a full credit of the purchase price (minus shipping and handling charges). The amount can be used for future orders. The Official Roxette Fanclub is not responsible for lost returns.”

So that’s why you get credit instead of getting the money back.

PS: The special boxes for the HUGE blankets are supposed to arrive today, so I am sure Chantie will pack them and send them as soon as possible - she has taken days off from work in the past, and she may do this again :P

japeke said on February 13, 2003 16:06:

@Marcusvandeursen: That doesn’t mean you can piss on them in a public place like this!!!! You live in the netherlands, you can mail them, search their phone number if the answer isn’t good enough, and their are a lot more other ways....
please, solve your problem with them, but not here in Smalltalk!
And by the way, i never head big troubles with the FC.... oke, ronald sometimes doesn’t answer, or he answers very short, but they are ALL very busy.

marcusvandeursen said on February 14, 2003 17:33:

@Iris: thanx for the little explanation... will keep it in mind. Just became a bit too pissed perhaps... after 3 ’forgotten’ packages within only ’2’ previous’ orders ...always being told ’het is per ongeluk ergens onder een hele grote stapel beland’ and then several untrue shipment confirmations.

Jud (moderator) said on February 14, 2003 18:56:

Marcus, your order has more than 1 item. Or you don’t want the scarf and hat either? ;)